Q - How do I log into the app?
Use the link provided to you by your employer to create an account. Use your work email and a unique password to create your account and these will be your login details for future use.
Q - What can I access on the app?
The app is a home for a wide range of meditations, breathing exercises, relaxation exercises and educational content around wellbeing and mental health.
Q - On what devices can I use the app?
The app has been designed to be used on mobile and is suitable for both Android and iPhone. You can also access the app via tablet or computer but, please note, the user experience may be slightly inferior to that on a smartphone.
Q - Do I need an internet connection to use the app?
Yes you do! Luminate On Demand is a web-app, meaning that our library of wellbeing content is hosted online. Any updates / new exercises added to the app will appear in real time, rather than requiring you to re-download a new version each time.
Q - Do I need to attend the Luminate live sessions to be able to use the app?
No - the app is full of useful content that is accessible whether you attend our live sessions or not.
Q - I don’t have much time - is there something there for me?
Exercises start at two minutes, so if you’re short on time there is still plenty of suitable content.
Q - What languages are exercises available in?
All excerises on the app are in the English language. Unfortunately, we’re not able to deliver these in any other languages just yet.
Q - Do I need experience in meditation or mindfulness to use the app?
No experience necessary! We’d recommend watching some of our educational content on mindfulness if you are new to meditation.
Q - Can I recommend the app to a colleague?
You sure can! There is a link in your settings to do this.
Q - I’ve tried to create an account but get an error message.
It could be that your organisation has no available subscriptions. Please contact your people team if you don’t yet have an account.
Q - I’d like to see particular content on the app that isn’t there already. Can I suggest this?
Yes please! We’d love to hear your suggestions - drop us a line at ondemand@weareluminate.co
Q - If I can’t download the app how can I come back to it?
You can save the app to your home screen. On iPhone, you can do this by clicking the share button (found at the bottom of the screen) and tapping ‘Add to Home Screen’. On Android, you can do this by clicking the menu button (three dots in the upper right-hand corner) and tapping ‘Add to home Screen’. It’s that simple!
Q - Something on the app is not working for me.
Please contact us on ondemand@weareluminate.co for any technical issues.
Q - I’m not feeling too well mentally - can I still use the app?
If you are experiencing mental illness we’d recommend seeking professional support in the form of your GP or a qualified therapist. Some of the content may not be suitable for you if you are moderately to severely unwell.
Q - I’ve practiced all the exercises - is there more coming?
Yes! We’ll be updating the app monthly with new exciting content and categories.
